Terms of Service

1. About Nexomata

Nexomata provides software-assisted and professional print-file preparation services designed to help customers identify and resolve technical issues before production.

• File Check
• File Fix
• Prepress Rescue
• Workflow Assessments
• Custom Workflow Automation
• Integration Consulting
• Related professional services

2. Eligibility

You must have the legal authority to enter into these Terms on behalf of yourself or your organization.

If you are using Nexomata for a business, you represent that you have authority to bind that business.

3. Customer Responsibilities

You are responsible for:

• Providing accurate information
• Uploading the correct files
• Ensuring you have permission to use all submitted content
• Reviewing all deliverables before production
• Maintaining backup copies of your files

You remain responsible for the final approval of any file sent to print.

4. Ownership of Content

You retain ownership of all files, artwork, trademarks, and intellectual property you submit.

By submitting files, you grant Nexomata a limited, non-exclusive license to receive and analyze them, perform the requested services, generate reports and corrected files, and store the files for the applicable retention period.

This license ends when the applicable retention period expires or the files are deleted, except where retention is required by law or to resolve disputes.

5. Service Scope

Nexomata performs technical file preparation and related services as described in the applicable service description or proposal. Unless specifically included in an approved scope of work, services do not include:

• Graphic design
• Logo creation
• Marketing services
• Copywriting
• Print production
• Shipping
• Press operation
• Press calibration
• Hardware repair

6. Quotes and Pricing

Published pricing is subject to change.

Custom projects may require discovery, proposal approval, a Statement of Work, a deposit, or a signed agreement.

Quotes remain valid only for the period stated in the proposal.

7. Payment

Payment terms will be specified during checkout, on an invoice, or in a proposal.

For certain services, work may not begin until required payments have been received.

Late payments may delay work or suspend access to services.

8. Turnaround Times

Published turnaround times are estimates and begin after required payment, files, and production information have been received. Actual completion times may vary based on project complexity, customer responsiveness, and workload.

9. Customer Review

Customers must review all delivered files before submitting them to a printer or production facility. Technical validation performed by Nexomata does not replace final customer approval.

10. Production Disclaimer

Nexomata prepares digital files for production but does not control printing equipment, press calibration, ink, substrates, environmental conditions, RIP configuration, finishing equipment, or third-party production processes. Accordingly, Nexomata does not guarantee specific printed results.

11. Intellectual Property

All Nexomata software, workflows, reports, documentation, trademarks, branding, and platform content remain the property of Nexomata or its licensors unless otherwise agreed in writing. No ownership of Nexomata intellectual property is transferred through use of the services.

12. Confidentiality

Nexomata treats customer files as confidential and uses reasonable administrative, technical, and organizational safeguards to protect submitted information.

Customers should avoid submitting highly sensitive information unless required for the requested service.

13. File Retention

Customer files are retained only for the period necessary to provide services, support revisions, comply with legal obligations, or as otherwise described in Nexomata’s policies. After the retention period, files may be permanently deleted.

14. Refunds

Refund requests are evaluated in accordance with Nexomata’s published Refund Policy. Because many services begin immediately after submission, refunds may not be available once work has started.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Nexomata will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost business opportunities, loss of goodwill, or production downtime arising from the use of the services.

Nothing in these Terms limits liability where such limitation is prohibited by law.

16. Suspension or Termination

Nexomata may suspend or terminate access for fraudulent activity, illegal content, abuse of the platform, non-payment, violation of these Terms, or security concerns. Where appropriate, reasonable notice will be provided.

17. Changes to the Services

Nexomata may improve, modify, replace, or discontinue services from time to time. Material changes affecting customers with active agreements will be communicated in a reasonable manner.

18. Privacy

The collection and processing of personal information is governed by the Nexomata Privacy Policy.

19. Governing Law

These Terms are governed by the laws specified in the applicable customer agreement or, if none is specified, the laws of the jurisdiction in which Nexomata is organized, without regard to conflict-of-law principles.

20. Contact

Questions regarding these Terms may be directed to:

Nexomata
Email: hello@nexomata.com
Website: https://nexomata.com
Business address: To be confirmed